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Frequently Asked Questions
Bedding
Our Linen, Luxe & Relaxed bedding collections are all made in one of the world’s premier textile mills in the Guimarães region of Northern Portugal. Surrounded by the beautiful countryside of a UNESCO World Heritage Site, the family-run mill has been producing textiles for leading luxury brands across the world for more than 70 years.
We take pride in using only the purest of materials in our products. All of our bedding is Oeko-Tex Certified, a rigorous environment standard which ensures no harmful chemicals are used at any stage of the manufacturing process.
All of our cotton bedding (and Quilts) are woven with 300 threads per square inch. We believe thread count is a hugely misleading indicator of quality and durability – you can read more about that here. Instead, at Bedfolk we concentrate on what really affects the quality of your bedding – the calibre of the materials, the skill of the weavers, and the absence of harmful chemicals and synthetics.
Before we launched Bedfolk, we spent 12 months learning everything there is to know about bedding. We discovered that there are different manufacturing processes, weaves, and finishes that can have a huge impact on how your bedding looks and feels, but that these are often lost in the industry jargon and complicated product offerings favoured by traditional retailers. Our three cotton bedding styles – Luxe, Relaxed and Classic – are distinctly different, and designed to be the only styles of cotton bedding you could ever need.
Of course, in fact we’d encourage it! You can shop our products – duvet covers, fitted sheets, and pillowcases – individually and build your own dream bed.
We currently stock bedding in Single, Double, King, and Super King standard UK sizes. For the exact dimensions of our different products please refer to our Bedding Size Guide.
Our fitted sheets come in two sizes – Standard Fitted (31cm), and Deep Fitted (36cm). We also offer Flat Sheets. For exact dimensions of our different products please refer to our Bedding Size Guide.
Absolutely. We can send you sample swatches of our different bedding styles and colours, we simply charge the cost of postage. You can order our sample swatches here.
To get the best out of your Bedfolk bedding for years to come, we recommend following these easy care tips.
Duvets & Pillows
Our duvet & pillow collection is all made in the UK (in the heart of Scotland) by our partners - a family-owned manufacturer who specialise in premium quality products. They are the chosen supplier to many luxury boutique hotels around the UK, and they make all the Bedfolk products to the highest specifications.
Fill power only applies to down products and is a measure of the loft or ‘fluffiness’ of the fill.
The higher the fill power, the larger the down clusters – this is key to the quality / plumpness of the product.
A fill power of 750 (our 100% Down Duvet / Pillows) is considered extremely high and means the duvet / pillow will retain its plumpness for a long time, trapping more air and giving an incredibly warm but lightweight product.
We recommend allowing them to air in a warm place for 24 hours. This will allow the filling to ‘re-loft’ and return to its soft and fluffy best before use.
Avoid washing your duvets/pillows as much as possible. Simply airing/ventilating your duvet ensures that it smells pleasant, stays clean and maintains its fill power. Do this in dry weather and not in direct sunlight.
When washing, we recommend professionally laundering our filled products. Professional machines have the capacity to keep the fills in optimal condition long term.
Don’t ever use a ‘fast wash’ – these are typically very high temperature and can damage / melt the filling.
Both the casings and the fills are Oeko-Tex certified.
A baffle box construction is where the casing is made from stitched pockets, which is stuffed with equal amounts of down.
Our pockets are roughly two thirds of the size of the average duvet pocket (more pockets = a higher quality case and better sleep experience as the duvet has a more even drape and snuggles around the body more easily).
We exclusively use a baffle wall construction, which means your duvet will last a lot longer and the filling will stay in place.
This is entirely down to personal preference.
Our natural fills are popular as they are breathable, cloud-like and long-lasting (with the added benefit of being fully hypoallergenic).
Our ‘down alternative’ fill is a more affordable alternative to the natural fills, and an eco-fill as it is made of recycled plastic bottles. It’s the perfect option for those who don’t want to use animal products.
Yes, animal welfare is highly important to us and was a huge factor in choosing the partners to make our products.
Our manufacturing partner is based in the UK and is a member of the European Down and Feather Association. This means that our natural fills are either a responsibly sourced by-product of the food industry (in the case of our 100% Down products) or made from 100% recycled down (in the case of our Recycled Down products).
Down clusters are much lighter than feathers and yet they deliver the same level of warmth. Feather is a cheaper alternative to down, and it’s rare to find an 100% down product on the market.
We’re proud to sell premium 100% down products – they’re lofty, light and there is nothing quite as luxurious or comfortable as pure down.
Duck down is often overlooked in favour of Hungarian or Siberian goose down. Our product team have tried them all and found minimal difference in feel/fluffiness/quality – but a huge difference in cost.
Manufacturers often get round the expense of premium fills by mixing down with feather (as anything above 50% down content can be called a ‘Down Duvet’ or ‘Down Pillow’), but having tried 100% down, we knew it was the best and the option we were committed to offering our customers. That’s why we’ve chosen two 100% down options for you.
Towels & Robes
Our Bath collection is made in one of the best mills in the world for towelling, in the Denizil region of Turkey. We partner with makers who exclusively use extra-long staple Turkish cotton, which is among the finest in the world. The chosen supplier to many luxury brands, we spent over a year working together to design our unique Bedfolk collection – everything you need, nothing you don’t, with the thoughtful design details that make our products uniquely ours.
Please see our Delivery & Returns page for information about shipping outside of the UK.
We’re committed to working with the world’s best makers with every category that we launch. Turkey is known for producing some of the highest quality cotton products in the world, particularly towelling, so it made sense for us to focus our search there. We sampled from other European countries, but nothing was comparable to the Turkish makers, particularly those we ended up partnering with.
Yes, just like our bedding our towels and robes are Oeko-Tex certified. This means you can bathe / lounge easy as our products are free from harmful chemicals and synthetics.
Coloured towelling is more susceptible to discolouration when exposed to certain harsh chemicals. If you’re using a skincare regime that includes ingredients like benzoyl peroxide, we recommend Snow (white) to accommodate for this.
Bath towels are typically very hard working! So getting a good quality, durable towel makes a huge difference. The quality of a towel can be determined by two key things – the materials used, and the gsm.
1. GSM (grams per square metre)- In general, anything above 400gsm is considered ‘good quality’, so our 700gsm is at the very premium end of towelling. This means super-soft, more absorbent, and highly durable. Like being wrapped in a hug!
2. Materials– always look for 100% cotton. Cotton fibres naturally attract water and they can hold almost 25 times their weight in liquid. It’s not enough to just look for this though, as there are huge variations in cotton quality. Look for long-staple threads which are the smoothest, softest, and most durable. We use 100% long-staple Turkish cotton, which is some of the finest in the world.
Shipping & Returns
We'll ship your package with one of our preferred shipping partners - DPD or Royal Mail.
Standard delivery is £3.95 for orders under £100, and free for orders of £100 or more. Please allow 2-4 working days for delivery.
Express Shipping costs £6.95 and orders received before 2pm (Monday-Friday) will be dispatched the same day using the DPD Next Day Service.
Please see our Delivery & Returns page for information about shipping outside of the UK.
Express Shipping (UK) - orders received before 2pm (Monday-Friday) will be dispatched the same day.
Please note that Express Shipping to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands and Islands is a two day delivery as standard.
Standard Shipping (UK) - Please allow 2-4 working days for delivery.
Please see our Delivery & Returns page for information about shipping outside of the UK.
When our logistics partner make contact with you by email or text, there will be options to change your delivery to a different day, to a different address, or to pick up your order from a local drop off point.
We've tried to make returning orders as simple as possible, as well as completely free. Just follow our simple returns process, of which there is more information here.
Our website prices include UK VAT at 20%.
For international orders where UK VAT is not applicable, this will be removed as you check out. You may be liable for import tax & duties in your own country.