Express Shipping costs £6.95 and orders received before 2pm (Monday-Friday) will be dispatched the same day using one of our preferred express shipping partner DPD.

Please note that we are unable to offer Express Shipping to Northern Ireland, the Channel Islands, Isle of Man, Scilly Islands and the Scottish Highlands and Islands.

Standard delivery is £3.95 for orders under £100, and is free for orders of £100 or more. Please allow 3-5 working days for delivery. We ship standard orders with DPD, Royal Mail, and Evri, depending on your location and the items in your order.

Our shipping partners will give you a heads-up text or email the day before delivery, with options to re-arrange or leave delivery instructions if it’s more convenient.

Please note that standard delivery is set at £9.95 for Northern Ireland and the Channel Islands, reflecting the extra costs of shipping.

We'll add a charge as you checkout to cover the additional cost of delivery as well as any local taxes and any import duties. There should be no circumstances in which you face additional charges as shipments pass through customs.

Rest assured, we'll get your bedding to you safely and as quickly as possible, usually within 5 days.

If you've ordered our swatch samples, we'll post these out to you with DPD.

We hope you love your Bedfolk order. If something isn’t quite right, eligible products can be returned free of charge in the UK within 30 days.

Returns window

Returns must reach us within 30 days of the date your order was placed.

Please register your return through our online returns portal and allow enough time for your parcel to reach us within this period.

Return conditions

To be eligible for a return, products must be:

• Unused and unwashed
• In a fully resalable condition
• Free from marks, stains, scents, pet hair or other signs of use
• Returned with their original packaging, product bands, tags and accessories

You are welcome to open your order and carefully inspect the colour, size and fabric. Please do this before washing, sleeping in or otherwise using the product.

Products that have been washed or used cannot be returned unless they are faulty.

UK returns are free.

How to make a return

1.    Visit our online returns portal.

2.    Enter your order number and email address.

3.    Select the products you wish to return.

4.    Follow the instructions to generate your free UK returns label or QR code.

5.    Package the products securely and return them using the selected service.

Please keep your proof of postage until your return has been completed.

Refunds

We inspect all returned products before issuing a refund.

Once your return has been received and approved, we aim to process your refund within five working days. Refunds will be made to the original payment method.

Your bank or payment provider may take additional time to show the refund in your account.

Products that do not meet the conditions of this policy may be refused and returned to you.

Faulty, damaged or incorrect products

Please contact our Customer Care team before returning a product that is faulty, damaged or different from what you ordered.

Include your order number, a description of the issue and clear photographs where possible. We will arrange an appropriate replacement, refund or free return.

Please do not dispose of the product unless our team asks you to.

Your statutory rights

This returns policy is in addition to your statutory rights.

For most products purchased online, UK customers have the right to cancel within 14 days of receiving their order and then have a further 14 days to return the products.

If your statutory rights give you longer than our standard returns window, please contact Customer Care.

Nothing in this policy affects your rights where a product is faulty, damaged, misdescribed or not fit for purpose.

If you wish to exchange items in your order, please email customercare@bedfolk.com with details of your exchange request, and we will be happy to help.

Your exchange will be processed once your return is received.

We hope you love your Bedfolk order. If something isn’t quite right, eligible products can be returned within 30 days.

Returns window

Returns must reach us within 30 days of the date your order was placed.

Please register your return through our online returns portal and allow enough time for your parcel to reach us within this period.

Return conditions

To be eligible for a return, products must be:

• Unused and unwashed
• In a fully resalable condition
• Free from marks, stains, scents, pet hair or other signs of use
• Returned with their original packaging, product bands, tags and accessories

You are welcome to open your order and carefully inspect the colour, size and fabric. Please do this before washing, sleeping in or otherwise using the product.

Products that have been washed or used cannot be returned unless they are faulty.

You'll need to cover the cost of return postage. 

How to make a return

1.    Visit our online returns portal.

2.    Enter your order number and email address.

3.    Select the products you wish to return.

4.    Follow the instructions to generate your returns label or QR code.

5.    Package the products securely and return them using the selected service.

Please keep your proof of postage until your return has been completed.

Refunds

We inspect all returned products before issuing a refund.

Once your return has been received and approved, we aim to process your refund within five working days. Refunds will be made to the original payment method.

Your bank or payment provider may take additional time to show the refund in your account.

Products that do not meet the conditions of this policy may be refused and returned to you.

Faulty, damaged or incorrect products

Please contact our Customer Care team before returning a product that is faulty, damaged or different from what you ordered.

Include your order number, a description of the issue and clear photographs where possible. We will arrange an appropriate replacement, refund or free return.

Please do not dispose of the product unless our team asks you to.

Your statutory rights

This returns policy is in addition to your statutory rights.

If your statutory rights give you longer than our standard returns window, please contact Customer Care.

Nothing in this policy affects your rights where a product is faulty, damaged, misdescribed or not fit for purpose.

If you're based in the EU, you have the right to cancel your order within 30 days of receiving it, without giving a reason.

The 30-day period starts from the day you (or someone you nominate) receives the last item in your order.

To cancel or return your order, use our returns portal here.

Or contact us directly at customercare@bedfolk.com with your name and order number. We'll confirm receipt of your cancellation request by email.