All returns & deliveries within the UK are free!
At present, we're shipping orders as normal, whilst taking special precautions to ensure the health & safety of our team. More on that here.
Delivery - UK
We aim to dispatch your bedding within 4 - 6 working days of your order being placed, which will then be delivered by our preferred delivery partner DPD in up to two working days from dispatch.
DPD will give you a heads-up text or email the day before delivery, with options to re-arrange or leave delivery instructions if it’s more convenient. You'll also receive a one-hour time slot on the day of delivery, to make receiving your Bedfolk bedding as hassle free as possible.
Returns - UK
If for any reason you’re unhappy with your order and would like to return it, we’d be very happy to offer a full refund, exchange or credit note of the same value as your order, as long as it’s within 60 days of receiving your purchase.
If you’re in the UK, you can initiate a free exchange or return online by visiting our returns portal here.
If you are outside of the UK, please email firstname.lastname@example.org stating your order number.
Due to Covid-19 regulations, your refund/exchange will be processed within 5 working days after arriving back at Bedfolk HQ.
Delivery - Europe
As with many retailers trading with Europe - we've been besieged with problems since 1 Jan 2021 - with customers experiencing delays and receiving unexpected customs, VAT, and / or administrative charges. Until we're able to guarantee the same excellent purchasing & delivery experience that our customers are used to, we've temporarily suspended European deliveries.
Delivery - Rest of World
We'll add a small charge as you checkout to cover the additional cost of delivery. Rest assured, we'll get your bedding to you safely and as quickly as possible.
Rest of World: courier depends on location - 5-7 days - £20
Your international delivery may be subject to import duties & customs charges depending on your location. Unfortunately these charges are out of our control.
Returns - Rest of World
We're happy to offer the same 60 day returns policy to our international customers, although you'll need to cover the cost of return postage.
Delivery - Swatches (UK)
If you've ordered our swatch samples, we'll post these out to you using Royal Mail's first class service - so they should be with you in 2-3 business days.