All returns & deliveries within the UK are free!

Delivery - UK 

Express Delivery - UK

Express Shipping costs £5.99 and orders received before 2pm (Monday-Friday) will be dispatched the same day using one of our preferred shipping partners - DPD or Royal Mail. 

Please note that Express Shipping to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands and Islands is a two day delivery as standard. 
 

Standard Delivery - UK

Standard delivery is free of charge. Please allow 2-4 working days for delivery.

Our shipping partners will give you a heads-up text or email the day before delivery, with options to re-arrange or leave delivery instructions if it’s more convenient.

UK Returns Process

If for any reason you’re unhappy with your order and would like to return it, we’d be very happy to offer a full refund, exchange or credit note of the same value as your order, as long as it’s within 30 days of receiving your purchase. Please note the products must be unused and within their original packaging.

Please follow the below instructions to initiate a free return or exchange:

Returns (UK)
  • Visit our online returns portal here to generate a free returns label.
  • Print and attach label to returning box.
  • Complete returns section of the order confirmation form included with your bedding delivery.
  • Drop your return into a local DPD drop-off point (your closest shops will be printed on the return label).
  • Once received, your refund will be processed within 5 working days (you'll receive an e-mail notification once your refund has been issued).
Exchanges (UK)
  • Email customercare@bedfolk.com with details of your exchange request.
  • Once our team are aware of your request, follow the above instructions to get your bedding back to us. Your exchange will be processed once your return is received. 

International Returns Process

We're happy to offer the same returns policy to our international customers, although you'll need to cover the cost of return postage. 

  • Return your items to: Bedfolk Returns, 42B Lansdown Industrial Estate, Cheltenham, GL51 8PL, United Kingdom.
  • Please ensure your order number is indicated on the box. 
  • Once received, your refund will be processed within 5 working days (you'll receive an e-mail notification once your refund has been issued).

Delivery - EU & Rest of World

We'll add a charge as you checkout to cover the additional cost of delivery. Rest assured, we'll get your bedding to you safely and as quickly as possible.

Your EU / international delivery may be subject to import duties & customs charges depending on your location. Unfortunately these charges are out of our control.

Delivery - Swatches (UK)

If you've ordered our swatch samples, we'll post these out to you using Royal Mail's 48hr service. 


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