All returns & deliveries within the UK are free!

Covid-19

At present, we're shipping orders as normal, whilst taking special precautions to ensure the health & safety of our team. More on that here

Delivery - UK 

Express Delivery - UK

Express Shipping costs £5.99 and orders received before 1pm (Monday-Friday) will be dispatched the same day using the DPD Next Day Service.

Please note that DPD advise Express Shipping to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands and Islands is a two day delivery as standard. 

Standard Delivery - UK

Standard delivery is free of charge. Please allow 2-4 working days for delivery.

DPD will give you a heads-up text or email the day before delivery, with options to re-arrange or leave delivery instructions if it’s more convenient. You'll also receive a one-hour time slot on the day of delivery, to make receiving your Bedfolk bedding as hassle free as possible.

UK Returns Process

If for any reason you’re unhappy with your order and would like to return it, we’d be very happy to offer a full refund, exchange or credit note of the same value as your order, as long as it’s within 60 days of receiving your purchase. Please follow the below instructions to initiate a free return or exchange:

Returns (UK)
  • Visit our online returns portal here to generate a free returns label.
  • Print and attach label to returning box.
  • Complete returns section of the order confirmation form included with your bedding delivery.
  • Drop your return into a local DPD drop-off point (your closest shops will be printed on the return label).
  • Once received, your refund will be processed within 5 working days (you'll receive an e-mail notification once your refund has been issued).
Exchanges (UK)
  • Email returns@bedfolk.com with details of your exchange request.
  • Once our team are aware of your request, follow the above instructions to get your bedding back to us. Your exchange will be processed once your return is received. 

International Returns Process

We're happy to offer the same 60 day returns policy to our international customers, although you'll need to cover the cost of return postage. 

  • Return your items to: Bedfolk Returns, Unit 24, Malmesbury Road, Kingsditch Trading Estate, Cheltenham, GL51 9PL, United Kingdom.
  • Please ensure your order number is indicated on the box. 
  • Once received, your refund will be processed within 5 working days (you'll receive an e-mail notification once your refund has been issued).

Delivery - Europe

As with many retailers trading with Europe - we've been besieged with problems since 1 Jan 2021 - with customers experiencing delays and receiving unexpected customs, VAT, and / or administrative charges. Until we're able to guarantee the same excellent purchasing & delivery experience that our customers are used to, we've temporarily suspended European deliveries.

Delivery - Rest of World

We'll add a small charge as you checkout to cover the additional cost of delivery. Rest assured, we'll get your bedding to you safely and as quickly as possible.

Rest of World: courier depends on location - 5-7 days - £20

Your international delivery may be subject to import duties & customs charges depending on your location. Unfortunately these charges are out of our control.

Delivery - Swatches (UK)

If you've ordered our swatch samples, we'll post these out to you using Royal Mail's first class service - so they should be with you in 2-3 business days.


So now that you know the score, what are you waiting for? 

Click here to get the bedding upgrade you deserve.